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Help & FAQs

Top FAQs

What is Indicator?

Can I get investment advice from Investec Asset Management?

If I buy or sell a fund, what will the price per share be?

How can I obtain a valuation on my holding?

If I sell my investment, how long will it take before I receive the proceeds?

How can I find out how my investment has performed?

What is the Total Expense Ratio or TER?

Where are Investec funds registered for sale?

What are the fund dealing cut off times?

What tax will I pay on my investment?

What is the European Union Savings Directive (EUSD)?


Buying & selling Investments

If I buy or sell a fund, what will the price per share be?

Is it possible to trade on my account electronically?

How can I buy one of your funds?

Can I switch my OEIC holding with Investec into an ISA?

If I sell my investment, how long will it take before I receive the proceeds?

Where are Investec funds registered for sale?

What are the fund dealing cut off times?


Charges and expenses

What charges and expenses are payable?

How do I make a complaint?

Do any of your funds charge performance fees?

What tax will I pay on my investment?

What is the European Union Savings Directive (EUSD)?


Complaints and compensation

How do I make a complaint?


Prices and performance

Where are the prices published?

 


 

What is Indicator?

Indicator is the Investec Asset Management free online valuation service for our UK OEIC, Guernsey and GSF funds domiciled in Luxembourg. Once registered, Indicator allows you access to your portfolio online. Features include:

  • Up to date valuations
  • Transaction histories
  • Backdated valuations

How do I register for Indicator?

For further information on Indicator and details on how to register please click here.

Further information

If you require any further information or assistance regarding Indicator, please contact us.

 


 

Can I get investment advice from Investec Asset Management?

Investec Asset Management is currently unable to provide investors with investment advice. We recommend that you refer to your local yellow pages or if you live in the UK refer to www.unbiased.co.uk for advisers in your local area.

 


 

If I buy or sell a fund, what will the price per share be?

All of the investment products that we manage are priced on a "forward pricing basis". This means that we are unable to tell you the price at which you would buy or sell a fund when the deal is placed. The current price will however give you an indication of the level of the price you can expect.

Once an instruction to buy or sell is received the price is calculated at the next valuation point.

If you wish to sell your OEIC or ISA investment, please send a written instruction to:

Investec Fund Managers Limited
PO Box 9042
Chelmsford
CM99 2XL

Please quote your client account number in your correspondence.

If you would like us to remit the proceeds direct to your bank account, please enclose either a "void" cheque, or an original bank statement not more than 3 months old, as we require proof of your bank account. There is no charge for payment by this method. Alternatively, we can send settlement by cheque to your home address (also free of charge).



How can I obtain a valuation on my holding?

You can obtain a valuation either by contacting us by telephone on +44 (0) 207 597 1900 or by registering for our online valuation service, Indicator, via the following link:
www.investecassetmanagement.com/indicator


If I sell my investment, how long will it take before I receive the proceeds?

Settlement periods vary from product to product, but settlement should normally take no more than one week (except in exceptional circumstances or in respect of our low liquidity funds), from the time you place your instruction to sell.  You should note however that proceeds are usually only ever released once our settlement requirements have been met.  Please contact us for further information on how to place an instruction to sell or for our settlement requirements.



How can I find out how my investment has performed?

Factsheets provide comprehensive information on each Fund. These can be found in the literature area.

Alternatively, the performance of UK unit trusts, OEICs and offshore funds can be found on the following sites www.funds-sp.com or www.lipper.reuters.com. Both of these sites are from independent companies who specialise in tracking the performance of investment funds.



What is the Total Expense Ratio or TER?

The TER expresses what percentage of a fund’s assets was needed to pay for the operating expenses and investment management fees of the portfolio over a specific period (e.g. a calendar year). Basically the TER provides a way to measure how costs affect a portfolio. Every fund incurs costs which means that a certain percentage of the portfolio’s assets need to be deducted to meet these costs. The following formula is used to calculate the TER of a fund:

Total Expense Ratio = (Investment management fees + Operating costs) / Net Asset Value


 

Where are Investec funds registered for sale?

Details of where our funds are registered can be found on the Fund Registration Matrix.


What are the fund dealing cut off times? 

Please follow the links below which will give you dealing cut off times and non-dealing days.

GSF non dealing days 2013

UK OEIC non dealing days 2013



What tax will I pay on my investment?

Personal taxation is a complex issue and we strongly recommend that you contact an appropriately qualified investment professional to provide you with suitable advice.



What is the European Union Savings Directive (EUSD)?

Please be aware that this Q & A document is intended only for private investors who hold certain Investec Global Strategy Funds directly with Investec Asset Management.  If you hold any of the below mentioned investments via a fund platform or nominee company you will need to contact that company to discuss how the European Union Savings Directive affects your investments.

What is it?

The aim of the Directive, which was introduced on 01 July 2005, is to ensure that savings income, in the form of interest payments, payable to a European Union (EU) resident in an EU member state and certain other jurisdictions, is subject to effective taxation.

Whilst the main focus of the Directive was on bank interest, certain investment funds, such as the Investec Global Strategy Fund (‘The Fund’), also fall into the Directive’s scope.

What is the current position for shareholders?

When the Fund was re-domiciled to Luxembourg on 1 July 2008 it became subject to the EUSD default position of Luxembourg which is withholding tax.

Luxembourg along with other EU member states (and certain other jurisdictions) were given the choice of either an exchange of information (the EU’s preferred option) or applying a  withholding tax to those investment funds that fell within the scope of the Directive.

Luxembourg opted for the imposition of a withholding tax on income which was distributed by way of dividends and/or redemptions. This was therefore their default position, however shareholders could opt for the alternative of exchange of information, but only when the necessary form has been completed and submitted.

In line with EU Savings Directive rules, from 1 January 2015 the Luxembourg Government will no longer operate tax withholding on certain distributions and redemption proceeds. Information on relevant distribution and disposal proceeds will instead be reported by the fund to the Luxembourg tax authorities and shared with investors’ home tax authorities as required under the terms of the Directive. Investors should consult their tax adviser if they need further information on the impact of this change.

How does it work?

If you are resident in the EU or certain other jurisdictions and invest in any of the relevant sub-funds you will receive returns deriving from interest (by way of distributions or redemptions). You may be liable to pay tax based on the amount of interest and/or redemption proceeds received. 

Exchange of Information

What does it mean for me?

It requires the Fund to disclose information to the Luxembourg tax authority about the interest payments whether by way of distributions or redemptions. This information is then passed to the beneficial owner’s tax authority. This exchange of information occurs annually.

Is there any tax deducted and how does it work?

NO: Distributions and redemption proceeds will be paid to you free of withholding tax. Your local tax office will be informed of these payments by the Luxembourg tax authorities and therefore it is important that your personal tax return reflects such payments.

I am exempt from paying tax, what do I need to do?

If you believe that you are not liable for such tax then you must be able to obtain an exemption certificate from your local tax authority. This must be forwarded to Investec at the address given below. The Directive will then not be applied to your investments provided the exemption form has been correctly authenticated.

This communication is provided for information purposes only and should not be construed as tax advice. If you are in any doubt about how these provisions affect you, please contact your local tax office or a professional tax advisor.

How to contact us

If you need to speak to us about anything regarding this document, our office is open Monday to Friday 8.30am – 5.30 pm.

Telephone: + 44 (0) 20 7597 1800

Email: investor@investecmail.com

If you wish to download the exchange of information  form please click below. If you need assistance please call the above number. Telephone calls may be recorded for training and quality assurance purposes.

GSF EUSD Exchange of Information Form

Should you need to write to us – our address is:

Investec Global Strategy Fund – Global Distributor
Investec Asset Management Guernsey

PO Box 250
Glategny Court
Glategny Esplanade
St Peter Port
Guernsey
GY1 3QH



Is it possible to trade on my account electronically? 

No, we do not offer the ability to deal on your account via email. Although we do have an online valuation service – Indicator:
www.investecassetmanagement.com/indicator



How can I buy one of your funds?

You will need a copy of the relevant prospectus or key features document and then need to complete the application form and send it with the appropriate payment to the administration address provided on the form.

We normally recommend that clients receive advice from an independent financial adviser before making an investment into our funds. A financial adviser will be able to advise on the suitability of the investment as well as the costs of investing.

You can find and select an independent financial adviser via: www.unbiased.co.uk

If you require any further information please do contact us on +44 (0) 207 597 1800.



Can I switch my OEIC holding with Investec into an ISA?

Yes, to do this you will need to complete an ISA application form and return this with a covering letter confirming that you would like to switch the holding from your OEIC fund to an ISA to:

Investec Fund Managers Limited,
PO Box 9042,
Chelmsford,
CM99 2XL.

Please note there is no charge for an OEIC to ISA switch; however, the transaction is processed over 2 consecutive business days and therefore if the price rises your holding in the ISA may be less than you previously held in the OEIC. The amount you switch cannot exceed the annual ISA subscription allowance.



What charges and expenses are payable?

Please refer to each fund prospectus or Key Investor Information Documents. This documentation can be downloaded from this website or is available by contacting us.



How do I make a complaint?

If you wish to make a complaint, please write in the first instance to the Manager's Compliance Officer.

You may also refer your complaint to the Investment Ombudsman, the Financial Services Authority Ombudsman or in the case of the Guernsey based offshore funds, the Guernsey Financial Services Commission. Complaints for Dublin registered funds should be referred to the Central Bank of Ireland.

Further details on how you can contact these bodies can be obtained from the Manager's Compliance officer.



Do any of your funds charge performance fees?

Yes some of our funds do charge performance fees, for full details please refer to the relevant prospectus for the fund that you are interested in.


 

Where are the prices published?

Fund prices and current estimated yields of the Investec Asset Management range of products are quoted widely online on sites such as:

http://www.trustnet.com

http://www.morningstar.co.uk

http://www.ft.com

Latest prices are also available from the prices pages on this site. In addition, up to date valuations can be obtained from Indicator, our free online valuation service.

 


 

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